Privacy Policy

Effective Date: March 8, 2025

At FortuneHaven, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website fortunehaven-au.com and related services.

By accessing or using the site, you agree to this policy.

1. Who We Are

FortuneHaven is an Australian-operated lottery platform dedicated to providing a secure, compliant, and user-friendly experience. We are committed to respecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

Identity Information – Full name, date of birth, and residential address
Contact Details – Email address and phone number
Account Details – Login credentials, ticket history, preferences
Payment Information – Billing address and transaction details (via secure third-party providers)
Device & Usage Data – IP address, browser type, pages visited, session duration
Location Data – State or territory (to verify regional eligibility)

We do not store full credit card numbers or passwords in plain text.

3. How We Use Your Information

We use your data to:

Create and manage your account
Process payments and secure lottery entries
Verify your age and location (for legal compliance)
Send important notifications (e.g., win alerts, draw results)
Improve our website and customer experience
Prevent fraud, abuse, or unauthorized activity
Fulfil legal and regulatory requirements

We will never sell your information to third parties.

4. Cookies & Tracking Technologies

Our site uses cookies to:

Remember user preferences
Track on-site behavior for analytics
Enhance speed and functionality
Support secure login sessions

You can adjust your cookie settings through your browser at any time.

5. Disclosure of Your Information

We may share your personal information with:

Trusted third-party service providers (e.g., payment gateways, identity verification)
Government regulators where required by law
IT security firms for risk mitigation and fraud detection

All partners are contractually obligated to protect your data.

6. How We Protect Your Data

We apply industry-standard security measures, including:

End-to-end encryption (SSL)
Firewalls and secure server infrastructure
Account activity monitoring
Access restrictions and staff confidentiality agreements

Despite our efforts, no method of online transmission is 100% secure. You are also responsible for maintaining the confidentiality of your password and login details.

7. Your Rights

As an Australian resident, you have the right to:

Access your personal information
Correct or update inaccurate data
Request deletion of certain personal data (where legally applicable)
Withdraw consent to marketing communications

To make a request, contact us at privacy@fortunehaven-au.com.

8. Children’s Privacy

Our services are intended strictly for individuals aged 18 and over. We do not knowingly collect information from minors. If we become aware that personal data has been submitted by someone under 18, it will be deleted promptly.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content, privacy practices, or security policies. Please review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page, and your continued use of the Service after updates constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

📧 privacy@fortunehaven-au.com

🌐 fortunehaven-au.com